All our intelligent and creative products can be adapted and customised for all types businesses from sole traders to international corporations. Our dedicated multinational team has only one goal; to develop the right web based communication solutions for your business.
At inhoma we work hard so you don’t have to!

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web based business solutions

 

At inhoma we believe that customer communication is a two way street. It is as important to us, for you to get your message across as it is for your customers to give you their feedback and ideas.

 

 

 

 

 

 

 

 

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System advantages:

 

  • No installation required. This is done by us online.
  • Easy to use and time efficient. Surveys can be sent automatically to your customers at time intervals pre-set by you
  • Identify hidden problems with customer service by receiving comments directly to your email that you can respond to immediately. This immediate response to customer comments helps to eliminate previously unknown problems.

A customer is more likely to complain or make a negative comment if they can do it from a place they perceive as less confrontational i.e. their home computer. A quick response from you can turn an unhappy customer into a satisfied and regular one.

Only 1/10 customers complain fact to face, the other 9 will each tell on average another 9 people of their bad experience.

  • Consistent quality control at first hand. All question responses are entered into the system on a 1:1 basis, so if a customer chooses not to answer a question it does not affect the rating averages.
    E.g. if you closed down a restaurant in a hotel for refurbishment & removed any restaurant questions, with most systems this would affect your overall rating average. With tememo this does not happen.
  • Manage and motivate employees through facts generated by tememo’s reporting system.
  • Enjoy a closer relationship with your customers by allowing their comments and ratings to help improve the services you offer.
  • All the data is protected and can only be accessed by you. (We use the same secure https system used in online banking)

 

 

 

 


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